Quote:
Originally Posted by Masque
Why would you reuse old kit when you are actively replacing it, if you used that mentality then we would not be replacing NTL100/120, DPX100/100, SB3100/4100 modems but reusing them as they will still work on the network.
You replace outmoded kit with the latest kit which is exactly what Virginmedia has done and this is a corporate choice and a few people on a forum saying otherwise is never going to change that.[COLOR="Silver"]
|
You missed the point, I wouldnt be replacing it in the first place. If I made the decision here is what I would have done.
First roll out the superhub as an optional device for new customers and on new upgrades, initially free to promote it and get a userbase. The vmng300 would still be default.
Second after a period of time to see if stable enough eg. 6 months I would then promote the superhub to the default device for new customers but keep the vmng300 as an option for those who dont want the superhub. If support costs are truly lower with the superhub then I would give an incentive to people to choose it eg. make it free with the vmng300 chargeable.
This would serve many purposes.
1 - dont upset customers who dont want a superhub so customer satisfaction, lower churn etc.
2 - reduce costs of kit rollout as less people to give superhubs to and not throwing away old working equipment that still has life in it. It is also the dir615s tho which become a wasted investment as well as the vmng300s if blindly upgrade everyone.
3 - if a tier such as 100mbit has to have the vmng300 due to 8 channel issue I would do one of the following.
(a) keep it optional until upgrade day and then send out superhub in post to those affected.
(b) allow the vmng300s to work in 4 channels and tell customer they may have a degraded service as a result but its their choice if wish to keep the device.
(c) keep it optional for lower tiers.
You using the word obselete but remember its only considered obselete because VM said so, technically its not obselete yet. I am using it right now and its better than the superhub on my service.