Quote:
Originally Posted by Masque
As they have now scrapped the VMNG300 and have paid out hundreds of thousands of pounds on both hubs and have in circulation hundreds of thousands of both hubs then the is no return to the VMNG300 as the cost would far outweigh the need to return especially with R27 on the horizon.
Remember sitting at a keyboard putting forward reasons for a return does not put money on the table to fund such a return, this is a business decision by Virginmedia and the costs will have been factored in as well.
Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose. 
---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------
Recycling happens with all old kit and is factored in at the beginning, why keep sending out a piece of kit that you no longer supply regardless of requests for it, most other companies would refuse any such request. |
and sitting at the end of the phone or on a keyboard telling customers a load of rubbish which is usually something like "Its your computer or You need to update your drivers" when its actually the poor kit thats to blame is hardly enspiring to people who have just joined or upgraded and is equally unhelpful and frustrating and is hardly going to attract a great lot of new custom and is likely to even lose quite a bit.