Quote:
Originally Posted by Welshchris
Why dont Virgin get a grip and realise that the hubs they are issuing are not up to the job at the moment wheather it be hardware or software fault and instead of telling their customers to "Get a grip!" realise its not down to the customer to get it working its down to them and realise that for aslong as they cant get it working customers will complain and ask questions as to why they spent so much money getting the VMNG300 working they so readily scrap it and go back to square 1 with a kit which again has major issues with Firmware and also a lot of complaints over the fact the wireless is awful.
|
As they have now scrapped the VMNG300 and have paid out hundreds of thousands of pounds on both hubs and have in circulation hundreds of thousands of both hubs then the is no return to the VMNG300 as the cost would far outweigh the need to return especially with R27 on the horizon.
Remember sitting at a keyboard putting forward reasons for a return does not put money on the table to fund such a return, this is a business decision by Virginmedia and the costs will have been factored in as well.
Now if you were given the choice of a free Superhub or another Docsis 3 modem at a cost of say £250 which would you choose.
---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------
Quote:
Originally Posted by Chrysalis
Can see why VM are struggling to turn a profit with their churn of hardware (if thats whats happening). If I owned shares in VM after seeing their figures for the past few years and found out they throwing away hardware thats only been used for a short time I wouldnt be too impressed.
|
Recycling happens with all old kit and is factored in at the beginning, why keep sending out a piece of kit that you no longer supply regardless of requests for it, most other companies would refuse any such request.