Quote:
Originally Posted by jb66
Does it matter how long he has had it? I hate when call center say "oh its 4 years old you must need a new one", then I find the reason why its rebooting fix it and the customer insists that the call center said they would get a new box.
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Actually no agent says that because they follow a diagnostics flow which may require them to send out an enginee,r but before hand the customer may be asked to monitor the issue and on the 3rd call an engineer is sent out who will at that point swap the box.