Thread: Superhub Superhub Firmware Beta Test
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Old 15-05-2011, 08:04   #298
Welshchris
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Join Date: Dec 2007
Location: Wales UK
Age: 44
Services: 50mb Cable, L TV and Phone XL.
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Re: Superhub Firmware Beta Test
Quote:
Originally Posted by kalleh View Post
Until VM Staff who post on here get out of this dreamworld that Virgin Media provide a fantastic service to everyone make the best business decisions and so on. They are going to have people being vindictive towards them.


The SuperHub from my own exp with the device.


Poor wireless range random resets to factory default from day one not to mention all the latency issues that would happen all day and the upload speed being horrendus. Ours was swapped 3 times and from R20 firmware to R26 absolutely no difference at all apart from when R25 made it worse when some files wouldnt download and most youtube videos wouldnt stream.

These problems went on for me from Jan when we had 50Mb installed.


Now all of the above problems were not resolved until the CEO office finally gave in and sent out a VMNG300 modem. Now in that peroid of time i had spoken to countless people wether it be technical support, engineers or CEO office staff and even the area manager here and not one of them understood the issues or in my eyes tried to resolve the issues and this went on 5months.

Now obviously now that my problem is sorted im very happy with my connection but the fact is ON THE DAY OF INSTALL i would have preferred to have had a VMNG300 installed then i wouldnt of wasted countless hours of MY time on phonecalls and emails and forum posts to get VIRGINMEDIA's problem solved. The fact that when they updated to R25 which i was part of the beta test and there was countless posts about the download and streaming issues straight away and then hours later Mark Wilkin made a post saying he didnt see any issues and they had pushed it live is disgrace just really shows that Virgin as a company do not simply CARE about the end user.

So basically all i ask is the staff of VM who post here take some time and consider how they would feel if they WERE having issues. For example if someone calls up and has a superhub problem from what ive read on this forum i'd be expecting them to tell the customer the SUPERHUB HAS NO PROBLEMS BECAUSE I HAVE ONE AND ITS BEEN RUNNING PERFECT For X amount of months.

Poorly constructed rant over.
I agree with some points u have made on here.

a VM staff member stated on here that calls relating to setup since the hub have decreased. I have it on good Authority by 2 members of staff one that works in the Swansea support office and also someone that works in the CEO office that since the hub calls for wireless support have increased and so have complaints about its poor wireless performance over the DLink and Netgear WNR2000 and also Complaints about the hub itself performing very poorly.

Some of us experienced problems with the VMNG300 when released due to firmware issues but in my opinion a lot more are experiencing problems now since the VMNG300 was only on one tier of service where the Superhub is on 4 being 20mb, 30mb, 50mb and 100mb.
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