Quote:
Originally Posted by pip08456
Chrys, I basically agree with your remarks except this one.
"We also relying on staff here been honest which in my view can be debated given some of the comments I have heard regarding upstreams, gaming etc."
You do yourself no favours with it and can be disingenuous. Were I an online gamer my connection with the superhub, in the short time I had it, would have not caused a problem and I could've been stating the same.
It did not perform for me inasmuchas they gave me a free upgrade to the 100Mb service as I had said it was upload sped I was looking for and BT were offering me about 8Mb (which it has been pretty consistant with). The plooperhub could only manage 5.6 rather than the 10 offered.
I gave it the 7 days grace and cancelled everything, Had it gone OK I could still have cancelled BT at no cost. As it is I'm happy where I am.
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I meant gaming in general on VM as a service when there was claims VM was the best isp for it. Granted it may well have been a genuine honest comment to make if it was tho then he was out of touch with the product as its a proven thing that jitter on VM is high. Also the comment made when ignition stepped in regards to the number of congested upstream ports which were apparently very rare. These 2 comments to me made me treat what else has been said since with a degree of caution. I think your point is fair tho and wont mention those staff points on future comments. To me no isp can say how many of their customers are happy, they can only guess. What is typically the case is customers will accept a degree of problems on a service and not make a fuss, so simply relying on logged fault calls is not an adequate way of measuring customer satisfaction. Any company I run which has a problem on the forums like VM did I would have treated it as a priority to fix, a long term fix not a short term one, no matter how small the % of customers posting, that forum website is a public face for VM, potential customers, shareholders etc. may well be reading as part of research whether to do business with VM or not.
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Quote:
Originally Posted by BenMcr
No they haven't
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Have I misunderstood you when you confirmed this in an earlier post?