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Originally Posted by BenMcr
Fair enough. Compare that to the reponse to the SuperHub issues which got released to customers since December. Continual firmware updates to address reported and confirmed issues
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I agree that the response is improved, and your employers should be congratulated for that, but the pattern is still occurring. It's still a product being forced on paying customers that is
evolving into being fit for purpose at
their expense. This is wrong. Test your product better. Simple as. I wouldn't publish a Citrix application to my users without testing it thoroughly.
Quote:
Originally Posted by BenMcr
Firmware updates have been released as soon as the issues caused and be identified and a resolution to them found.
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Again, well done. Surely it's more beneficial to consider why their release was needed. A proper testing lab (staff, trusted customers, specific leechers, etc) would've highlighted these issues. You can get realtime results from the customer's modems. There's really no excuse. Especially if you consider how many previous new 50MB customers you already disgruntled.
Quote:
Originally Posted by BenMcr
Agree that the issue with one revision of firmware was unfortunate, but a correction was rolled out as soon as possible
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How did this even happen? It's mostly bad management decisions. "Quick, plug the hole!!!"
Quote:
Originally Posted by BenMcr
For some thats plainly obvious, however for the most part people have no issue with it.
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Perhaps you mean for the people that just keep paying their bills and hope it's going to be fine in the morning? Or the people that can't deal with speaking to another offshore agent?
Quote:
Originally Posted by BenMcr
Remember places like The Register, this and the Community Forum are a very small percentage of the customer base. The majority of people being installed with the SuperHub do not have issues with it.
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Interesting that you should use the Silent Majority defence
Ben, I have the utmost respect for you and your colleagues who frequent an unofficial forum. I've read the support you give to people in these forums and I commend you for it. My respect is lost, somewhat, when I read you backing a horse that fell at the first hurdle and is eyeing the 'veterinarian' approaching with a gun.