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Originally Posted by Pantsu-san
A firmware update sorted it out, but 13 months of paying for a nonsensical service is one step too far when there's no acknowledgement of failure at the end.
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Fair enough. Compare that to the reponse to the SuperHub issues which got released to customers since December. Continual firmware updates to address reported and confirmed issues
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Virgin Media have only brought this public opinion on themselves, IMO, as they've been less than forthcoming with firmware updates, empty promises of 'modem only' modes, and in some cases breaking the kit with their beta updates.
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Firmware updates have been released as soon as the issues caused and be identified and a resolution to them found.
Agree that the issue with one revision of firmware was unfortunate, but a correction was rolled out as soon as possible
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VM missed the boat when it came to restoring confidence in their kit
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For some thats plainly obvious, however for the most part people have no issue with it.
Remember places like The Register, this and the Community Forum are a very small percentage of the customer base. The majority of people being installed with the SuperHub do not have issues with it.