Quote:
Originally Posted by Stephen
I am saying this for personal experience.
The superhub is not a bad bit of kit. For the majority of customers the superhub works great. There are some customers putting the superhub through extreme usage in some cases and once modem only mode is enabled this should resolve the problems they have had.
I have had the the superhub for a while and not had any issues at all with it. Even transferring a 4gb file over my network didn't cause it to crash out or anything.
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Thanks for trying to reassure me but my experience of dealing with Virgin Media when something is going wrong is not pleasant. I suffered from HUGE disconnections for 13 months when my 50MB service was installed. Daily contact with the CEO office, complaints to ISPA.org, etc. I'd be a fool to go through the exact same thing with the Superhub. A firmware update sorted it out, but 13 months of paying for a nonsensical service is one step too far when there's no acknowledgement of failure at the end.
Virgin Media have only brought this public opinion on themselves, IMO, as they've been less than forthcoming with firmware updates, empty promises of 'modem only' modes, and in some cases breaking the kit with their beta updates.
Managing an Active Directory with approx 13,000 live accounts brings me into contact with a lot of people needing advice. They all get told the same thing : Avoid the Superhub at all costs.
VM missed the boat when it came to restoring confidence in their kit. My opinion will be forever jaded where this Superhub is concerned and if they insist on carrying it forward as a business decision then I will just sit on my VMNG300 modem with gigabit router and wait for a) other suppliers to catch up in headline speed, or b) cancel my VM service if my VMNG300 fails and can't be replaced.
However, if 100MB on a VMNG300 is possible, which it plainly is, then I will take that as an option all day long.