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Old 13-05-2011, 19:58   #18
muppetman11
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Join Date: Mar 2010
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Re: Good way to Keep customers

Quote:
Originally Posted by Doz007 View Post
Retentions were really impressive in my opinion. When I rang to genuinely cancel & move all my services to Sky they pretty much refused to let me. This may sound strange, but it made me feel like a valued customer.

On the flip side, when I last cancelled Sky to move to Virgin, the gentleman for Skys retention team accused me of fraud & treated me like a criminal!??
When I cancelled my VMTV the woman told me that Sky don't broadcast in 1080 HD and that VM was much better quality
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