Quote:
Originally Posted by Chrysalis
indeed the ceo office is how normal customer services should be.
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Long break
Quote:
Originally Posted by Chrysalis
if thats what you want to think sure.
But more to do with that its non scripted, can swap people between docsis1 and 3, spend time with you on your calls, actually do ring back, answer phone in timely manner without menus, and are customer focused aiming to keep you happy.
---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------
actually they usually dont.
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Actually the CEO's office have an excellent network directly into the support departments, they can't do anything 1st line can't do, systems wise. I think they are great myself and totally agree that everyone who speaks to a customer should be of this standard, but please don't forget we have 1st line agents that are just as good.
Quote:
Originally Posted by zekeisaszekedoes
Just because you work for VM, doesn't give you the right to slap people down in this way.
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It doesn't ? damn it, that's why I joined this forum
