Quote:
Originally Posted by Masque
Why because they are able to send out VMNG300 modems, so easily pleased.
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if thats what you want to think sure.
But more to do with that its non scripted, can swap people between docsis1 and 3, spend time with you on your calls, actually do ring back, answer phone in timely manner without menus, and are customer focused aiming to keep you happy.
---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------
Quote:
Originally Posted by Masque
Doubtful as most of our managers do not know our jobs so it would be unlikely for them to be any different.
They probably refer people to 2nd line or similar.
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actually they usually dont.