Quote:
Originally Posted by NuclearWinter
There's an ongoing 168 post thread where those of us experiencing the problem (including Sugar Kane) are posting right here:
http://community.virginmedia.com/t5/...322133/page/17
The latest response from anyone at Virgin is:
"I'm at a bit of a loss at who I can go to with this, because as you say it's been around the normal processes and we're still exactly in the same place as we have always been.
All I can do is promise that I will try and chase this up tomorrow to see if we can get some sort of answer/fault raised or hopefully a promise that this is going to be prioritised and sorted in the near future."
Since it's been raised as a fault about a dozen times already, I'm not hopeful. |
I see Mike is dealing with it at the moment. Hmmm it does seem like a major fault with your headend. I do know tickets have been raised and fixed for your particular headend.
It must be a software problem if content is constantly not uploading. Our monitoring software should show if somethings not uploaded, but it seems to be a folder issue as well from what I can see.
No doubt Mike will get a ticket raised, I'll have a look at it tomorrow if I can.
---------- Post added at 19:08 ---------- Previous post was at 19:07 ----------
Quote:
Originally Posted by essjay
I'm going to take a look at this tomorrow, and get to the bottom of it.
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Cheers essjay
It seems like a folder issue as they are saing they can find programmes in a search, but if they don't know it's there then they can't search.
---------- Post added at 19:10 ---------- Previous post was at 19:08 ----------
Quote:
Originally Posted by NuclearWinter
Some of the content we reported missing 3 months ago is still missing (Planet Earth for example), and new stuff keeps goes missing whenever any changes are made to TV Choice. Not to mention some folders are completely empty and others have pages full of duplicates. And the fact that these pages freeze up entirely on TiVo boxes, making TV Choice pretty much unusable.
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Essjay is going to take a look at it.