Quote:
Originally Posted by NuclearWinter
There's a 150+ page topic about the problem on the Virgin forums and they still haven't managed to deal with it. Numerous pointless fault tickets that get raised and closed without change to the issue, customer service employees that say they're just waiting to hear from an engineer and will update us soon, then weeks pass by and they never respond with an update.
In 3 months as a Virgin customer I've had more problems (including billing errors now!) than I had in over 12 years with Sky.
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The service has frankly been disgusting. The tickets only seem to get raised so it looks as if they are doing something. If they don't know what the problem is, the need to be HONEST about it. In the meantime, give us some of our money back to keep us sweet!
---------- Post added at 13:37 ---------- Previous post was at 13:18 ----------
Judging by what content is actually showing up in the folders, there must be content missing, otherwise Virgin Media have no decent content to offer. The problem I face now is that the advertising of content has changed and so it no longer alerts to me to what is new. I have gone to VM's website to find out what is currently showing on TV Choice and the list is far from comprehensive. The 'thousands' of programs amount to around 8 pages of rubbish, mainly from BABY TV (!) and totally ignore content that is actually showing on my listings -House Season 1 for example. Why can VM not even get this right? What am I missing, I don't know, because apparently, they don't know either!
TOTALLY RIDICULOUS!