Quote:
Originally Posted by alwaysabear
I am sorry you are still having this issue, it is a shocking state of affairs. I see you have also contacted the CEO office, usually they are very helpful.  |
There's a 150+ page topic about the problem on the Virgin forums and they still haven't managed to deal with it. Numerous pointless fault tickets that get raised and closed without change to the issue, customer service employees that say they're just waiting to hear from an engineer and will update us soon, then weeks pass by and they never respond with an update.
In 3 months as a Virgin customer I've had more problems (including billing errors now!) than I had in over 12 years with Sky.