[Stephen]

I ignored nothing in your post, I stated the correct processes for faults with BB/equipment.

The small issues some people have with the superhub can be investigated and maybe try a new superhub and then and only once all attempts to sort it have failed should you be contacting the CEO team who will possibly consider sending a modem if there is nothing else that can be done.

VM are trying to stop the wide use of modems on new installs so its to be a last resort to get one. Also tech support can't send modems are they aren't supposed to, its not part of their job.

However you should not be actively telling people on the forum to contact the CEO team and ask for a modem.

Fundamentally the superhub is a great bit of kit and for most people works brilliantly with little or no issues. Its not useless as you so claim.