Quote:
Originally Posted by Stephen
That is a Virgin Mobile call centre though not a Virgin Media one.
---------- Post added at 21:58 ---------- Previous post was at 21:56 ----------
If you have an issue with the superhub then you should be contacting tech support to try and get help and sort it out before contacting them just to try and get a modem.
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we been over this many times over this on this forum, to summarise tech support are incapable of dealing with various superhub issues. Lack of ways to log bugs and lack of training/understanding from them on firmware etc. Tech support also cannot send out a vmng300, I said that directly in my post yet you either deliberatly or accidently ignored that point by saying should ring tech support.
However VM should open extra channels that allow a modem been sent out then the CEO office would have a lower workload because I agree its a poor way of using their time to send out modems.
---------- Post added at 01:05 ---------- Previous post was at 01:02 ----------
Quote:
Originally Posted by Masque
If you had clicked my link in that thread then you would have seen that it was a Virgin Mobile call centre and that the jobs are being transferred to Wythenshawe.
---------- Post added at 22:22 ---------- Previous post was at 22:19 ----------
Not really acceptable as a first port of call just because you have a Superhub or do not want a Superhub installed, as I have already said unless you have followed process and and have a history of fault calls you should be referred back to technical support as the issue may not be the Superhub and a VMNG300 may not resolve the issue.
Soon the cupboard will be bare and what will people do then.  |
such a policy would lose customers and would be rather silly. The fact only the CEO office can send out modems is silly in itself. The superhub is so bad VM are starting a new supply chain for it yet continue to make it the only CPE available.
You also continue to spin the no stock story yet have no basis for it.