Quote:
Originally Posted by darkm
Now please the people commenting that "my hub is fine" unless there is something constructive to say to help people who do have issues then please say nothing at all. That includes any virgin media staff who are being objective and somewhat ignorant to the issue at hand.
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Not at all as otherwise it gives the impression to people reading threads such as this one that the Superhub is a complete failure which sorry to say it is not especially when you consider the hundreds of thousands now in use by Virginmedia customers.
The issues that the Superhubs suffers from on the minority of accounts does not affect the majority of Superhubs otherwise we would be overwhelmed with calls.
The issues with firmware have not affected my connection which again sorry to say is fact, I have tried my Superhub with everything ticked and unticked in Services without any detrimental effect on my connection.
At present I only have PPTP and IPSEC ticked plus I have an Edimax router connected in another room as a wireless gateway and I can access both the Superhub and Edimax networks.
As I have already stated if I had an issue then I would be complaining until it was resolved as I am a customer first, but I would not run crying to the CEO's office until I had exhausted all other routes as I would expect better service from them if the correct process is followed.
But strangely enough we have the Superhub haters moaning about posts giving balance to the complaints which is tough as I will continue to state that my connection is working without any issues and has been for the past 3 months.
If you dislike my posts that state my Superhub is working fine well you could always try clicking the report post button in my posts but I know that the team would give such reports short shift as we need balance.