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Originally Posted by WillPS
You're punishing the customer for solving logistic problems that were not of their making and they have so far seen no improvement as a result of having been solved.
From a customers point of view:
Sky has every channel available
Virgin has quite a few crucial gaps
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True.
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Sky are rolling out an On Demand service with considerable new content regularly
Virgin's offer seems, frankly, stagnant
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True.
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You've absolutely no right to be congratulated for rolling out Digital services, this is way overdue.
Rollout of NAGRA3 has absolutely no benefit to the customer.
Merging the headends has absolutely no benefit to the customer.
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Not yet. However the roll out of Nagra3 should reduce the number of freeloaders on the system (which may mean more income for VM), and the merging of headends together with network upgrades will mean that VM have capacity for more channels (which was becoming an issue), which will enable them to add more. Ergo, the customer *will* benefit.
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The pace of change at VM is glacial. Nevermind TiVo (great for anybody who wants to pay for equipment they don't own), what about all the customers who are stuck with Scientific Atlanta V+ boxes which only get slower. When are they going to be upgraded? This year? Unlikely!
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When do Sky upgrade your box for free? Oh, that's right. They don't, unless you threaten to leave..
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The party line that the company isn't investing in linear channels like Sky Atlantic but is continuing to invest in VoD is frankly tosh - the VoD lineup has less that I want to watch everytime I confront it, and I'm not the fussiest of viewers.
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VM do need to do major work on the VOD line up. However, it still beats Sky from what I have seen..