Quote:
Originally Posted by Hom3r
Can VM see if a box dies or has a fault?
I only ask because, on Saturday there was a Rolls-Royce in our local shpping centre, and the driver was telling us if the car gets a punchure, it inflates the tyre with a hole filling stuff (cannot think of the stuff), and calls RR, they then call you to find out were you are going and arrange to have a tyre waiting for you, now thats what I call a service.
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There is a little difference between what Rolls Royce charge you and what Virgin Media charge. I would expect the kind of service they offer for a car costing north of £200,000.
As for seeing if the box is faulty, they can do things like download the error log on the box, but that assumes that the box isn't actually dead, and is able to communicate via Cable.
I suspect that Virgin do have hardware within the network that is able to detect faults in the network and notifies the relevant departments, but I am not sure that would be practical for 3 million STBs.