Quote:
Originally Posted by cook1984
In the mean time if I want to upgrade to 30 meg can I ask VM for a modem rather than a Superhub?
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Yes, actually.
Email the CEO's office. Be polite but insistent (i.e. mention you want to cancel if you can't get a modem) and chances are one of the folks there will take your address and send out a nice new 100Mb-capable VMNG300. When it arrives, ring up to register the MAC and ask for the speed upgrade too (free if you're on the 20Mb tier, I believe) and you should be good to go.
VM should issue a mass recall on the Super Hub, rather than throw more money at it, because whoever they've hired to engineer the firmware doesn't have a clue. Companies do this frequently on much larger products than broadband CPEs, and it saves them more hassle, embarrassment and money in the long run. Don't know why VM are ignoring standard business practice, but they are.
The VMNG300 is a fine stopgap solution while they mastermind their next buggy combined modem/router which everyone will hate.
