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James79 · 10-05-2011, 21:24

Folks,

Got home this evening to find that a VM Rep had rang today trying to sell Virgin Mobile. He was looking to speak to my dad, but was content to discuss this matter with my mum.

Problem is, mum couldn't understand a word he was saying (no offence but mum said he sounded as if he wasn't from a UK call centre). Before she knew it, she had verbally agreed to a contract with Virgin Mobile. She recalls that he stated that cancellation was possible within 14 days.

I received emails throughout the day, confirming the order and another advising that the phone (a Blackberry) will be delivered tomorrow.

My question is, how do I cancel this contract. Also, how can VM get away with such over zealous sales techniques?!

Thanks for any comments!!

10-05-2011, 21:24	#1
James79 Inactive Join Date: Nov 2003 Location: Belfast Age: 46 Services: VIP Pack including (V+ HD & VHD Box), Sky Sports & Movies, Up to 152Mb. 1 Additional VHD Box Posts: 389	Cancelling Virgin Mobile? Folks, Got home this evening to find that a VM Rep had rang today trying to sell Virgin Mobile. He was looking to speak to my dad, but was content to discuss this matter with my mum. Problem is, mum couldn't understand a word he was saying (no offence but mum said he sounded as if he wasn't from a UK call centre). Before she knew it, she had verbally agreed to a contract with Virgin Mobile. She recalls that he stated that cancellation was possible within 14 days. I received emails throughout the day, confirming the order and another advising that the phone (a Blackberry) will be delivered tomorrow. My question is, how do I cancel this contract. Also, how can VM get away with such over zealous sales techniques?! Thanks for any comments!!