Cable Forum - View Single Post - Intermittent Fault. CS Confirmed in Area.

IanGuy · 09-05-2011, 12:38

Hi,

I have suffered an intermittent fault with my Broadband Internet connection now for over a week. It used to be resolved by a few reboots of the modem, though it is now getting a lot worse.

I called CS on Friday, as I am at a complete loss without my internet connection as I am self employed, work from home and need it.

They told me to turn off the modem, they sent a signal to it, I powered back up and it was up and running again. He said it would remain intermittent however, until the 12th of May when it was estimated the fault would be repaired.

I asked if I could have some compensation off my bill for this and I was simply told no, I am not entitled, as I still have a service.

Is this correct? I am in the Danescourt area of Cardiff.

09-05-2011, 12:38	#1
IanGuy Inactive Join Date: Jan 2004 Services: V+, 2nd STB, Virgin Phone, Virgin 20mb Posts: 277	Intermittent Fault. CS Confirmed in Area. Hi, I have suffered an intermittent fault with my Broadband Internet connection now for over a week. It used to be resolved by a few reboots of the modem, though it is now getting a lot worse. I called CS on Friday, as I am at a complete loss without my internet connection as I am self employed, work from home and need it. They told me to turn off the modem, they sent a signal to it, I powered back up and it was up and running again. He said it would remain intermittent however, until the 12th of May when it was estimated the fault would be repaired. I asked if I could have some compensation off my bill for this and I was simply told no, I am not entitled, as I still have a service. Is this correct? I am in the Danescourt area of Cardiff.