[MartJ]

I had a similar problem last year, I have an good credit record so I expected no problems.

I went through Virgin Mobile's Credit Check with no problem, they gave me a date for delivery, then as there was a delivery charge asked me to pay by Credit or Debit Card, this is when the problems started. I used the same card that I use to pay for items as Tesco, Amazon etc too my surprise this card was rejected and as a result they cancelled my order. I questioned the reason why if I could pass a credit check that I could then fail on a Credit Card which had a zero balance as I pay it off every month, I demanded an explanation and I was subsequently contacted by someone else in Virgin Mobile who said it was declined because of my postcode. As a postcode is shared between more than one property, it appeared that there had been some problems with my postcode. My suspiscion was the bedsit flats over the road which have the same postcode. I argued that I could not be responsible for what happened at other properties and if I passed the credit check then I should receive delivery of the phone.

As a very long serving customer I threatened to cancel or my services and that Virgin Mobile would be responsible for the loss of income to Virgim Media all over a £4.99 delivery charge. Not long after I had a call which reinstated my order and phone was delivered next day.

So was the failure due to a credit check or postcode check for delivery