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Routing fault. Good luck getting that reported....
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Yep.... Ive no idea who to contact about this.
ive talked to customer support, ive turnied it off and on again ( yes i know thats not the issue here, but there script makes them make me do it before progressing further )
And after all that malarky, if i can get onto google.com, then my internet works as far as they are concerned.
UPDATE: - the plot thickens...
Ive managed to persuade another person, living a few streets away to ping me from his SKY broadband... he gets timeout too!
ME PING people far away = good.
FAR away people ping myself = good.
me ping locals = bad.
locals ping me = bad.
At first i was guessing virgin media infrastructure was at fault, but i thought SKY used bt, which was a completely seperate infrastructure ?