Thread: Superhub Can I give a Superhub to a friend?
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Old 08-05-2011, 07:05   #7
Nopanic
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Join Date: Jan 2011
Location: Northwest
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Re: Can I give a Superhub to a friend?
Quote:
Originally Posted by jb66 View Post
But the modem has never been assigned to a region, it's not been hit
That's not how a modem is assigned to a region.

A hit has nothing to do with adding modems to inventory or accounts, (billing side) a hit will take what's in the billing account and provision it.

You add the modem to the inventory, assign it to a tech ID, add it to the account.

Setup the service the customer wants, then hit it.

---------- Post added at 08:05 ---------- Previous post was at 07:56 ----------

Anyway, the extra modem for me is a waste of VM's stock and costs.

So I would give the modem to the neighbour and ask them to call up quick start. Tell them they have a new modem and see if it works.

As VM have told you to keep it, you are in fact doing them a favour by giving it to your neighbour as it is future proofing their connection.

Someone might be along to say this isn't process, but I'd give it ago, at worst its a wasted phone call and at best its a free upgrade for your friend and the cost of a hub saved for VM.
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