Quote:
Originally Posted by Masque
How can we honestly support all the different variations of Linux out there, we would spend more time googling each version so it makes sense not to support those operating systems.
We also only officially support IE on a PC and Safari on a MAC, but we can usually get people back online with most browsers.
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Yeah I understand that, it wouldn't be viable supporting every version of Linux but if we have used the particular OS they are using then we are encouraged to help as much as possible, go the extra mile etc.
My point was more the fact that you can be disciplined for helping a customer if you were helping them with an "unsupported issue", I can see the reasons having such rules implemented, but wouldn't like to work under those kind of guidelines.
Much like how some other ISPs have strict rules for getting customers off the phone within 3 minutes and other nonsense - difficult to deliver good technical/customer support if you are pressured to keep to guidelines like that.