Quote:
Originally Posted by nick2xuk
I work on firstline for an ISP and I'm really glad that we don't have our hands tied like that, we are actively encouraged to do everything we can to help the customer.
It doesn't matter if they are using Windows/Mac/Linux with any combination of browser, we should do as much as we possibly can to assist them with their issue. Often using terminal etc. to help diagnose problems and then resolve them.
I'd feel pretty rubbish if i was disciplined for helping a customer out!
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How can we honestly support all the different variations of Linux out there, we would spend more time googling each version so it makes sense not to support those operating systems.
We also only officially support IE on a PC and Safari on a MAC, but we can usually get people back online with most browsers.