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ontheball · 07-05-2011, 20:22

I think the issue here is virginmedias appproach. Just recently received a leaflet in the paper heres the wording.

'calling all new and existing customers add a mobile to any bundle for just £10.21 a month'

Now an existing customer all they want is to pick up their landline and call virgin and get the mobile service added. In the same way we can add premium channels, faster broadband and indeed premium landline features. The common argument is that virgin mobile and media are seperate. However broadband, landline and television have somehow managed to be merged into the one entity so its only natural for customers to expect mobile to be merged as well. Indeed mobile and broadband have a closer relationship then the landline so would make a more natural fit. Making existing customers undergo a credit check for a mobile is not very efficient. The argument that customers could steal the phone or run up huge bills makes no sense because their consequences for both. That being losing all virginmedia service or facing legal action for recovery of charges.

07-05-2011, 20:22	#24
ontheball Inactive Join Date: Oct 2007 Posts: 73	Re: Virgin Mobile Credit checks issue I think the issue here is virginmedias appproach. Just recently received a leaflet in the paper heres the wording. 'calling all new and existing customers add a mobile to any bundle for just £10.21 a month' Now an existing customer all they want is to pick up their landline and call virgin and get the mobile service added. In the same way we can add premium channels, faster broadband and indeed premium landline features. The common argument is that virgin mobile and media are seperate. However broadband, landline and television have somehow managed to be merged into the one entity so its only natural for customers to expect mobile to be merged as well. Indeed mobile and broadband have a closer relationship then the landline so would make a more natural fit. Making existing customers undergo a credit check for a mobile is not very efficient. The argument that customers could steal the phone or run up huge bills makes no sense because their consequences for both. That being losing all virginmedia service or facing legal action for recovery of charges.