[DABhand]

Originally Posted by Masque

Linux is totally unsupported as the are to many variations plus we are not trained to use terminal, so as long as you know where everything is as per a windows machine and do not mention that you are using Linux you will get support as it should just work.

Now if you tell us you are using Linux and we cannot get you to do certain checks then you will be advised to borrow a windows computer and to callback.

Also all non English versions of Windows are unsupported again unless as above you can follow instruction to the letter and go to the areas on the computer as requested.

Depends on the tech I suppose. I had a triple booting system once, one HDD was on a linux partition with Debian I think installed. The tech was more than happy to run through some init 3 commands to see if it was indeed the modem or UBR at fault. This was a while ago though.

I know the official stance is to not help people with Linux, but unfortunately they need to start supporting soon, more and more cheap Linux PC's are starting to flood the market just for the use of business, schoolwork and general browsing of the net.

---------- Post added at 14:27 ---------- Previous post was at 14:22 ----------

Originally Posted by carlwaring

And UK staff will? Or will they just be told to follow the script?

I think you're making a lot of assumptions.

Not at all, I am basing this on experience. UK staff will actually try to help, if they do not understand they will go check. If they can't find the answer they say we will call you back soon, and they do with the answer. India do not, and use the call back as an excuse just to get the next person on hold.

But how can you say they don't when you never call them much for help, wait till your service is so bad for months that you have to deal with both sets of technical help and I guarantee every time you call you hope for the UK staff.

If VM do not officially support Mac or Linux then no-one will be allowed to officially help you. A UK tech might be able to, un-officially. but that's not the same thing.

See previous post.

How is quoting exactly, word for word, a single paragraph "manipulating" anything?

Also, I look forward to your trying to tell "Masque" that he's nit-picking, or whatever, now that he has disproved a lot of what you posted as the nonsense I thought it was

There is a difference Carl, Masque actually keeps things in context, while you miss out a few key words from the start of a sentence and use it in another context. Hence why you can't quote a complete sentence when you do or else your entire fabricated context won't work. And this you have done plenty of times in various forums etc.