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Old 07-05-2011, 12:45   #44
Helix
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Re: Virgin Media Trowbridge call centre to close?

Quote:
Originally Posted by carlwaring View Post

If VM do not officially support Mac or Linux then no-one will be allowed to officially help you. A UK tech might be able to, un-officially. but that's not the same thing.
They do officially support Mac. If they didn't then surely they would just say so, rather than when you get through to India they just panic and either give you Windows instructions anyway, go on hold for ages whilst they try and look it up then say they will have to call you back and never do.

The UK call centres may take a little while to look it up but they do actually give out the correct support.
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