[denphone]

Originally Posted by DABhand

Carl is as usual trying to nitpick things.

Carl, in my experience over the years, with C&W up to VM, there has been a couple of times where the UK staff have been a bit mouthy or understand some things, but they have never once lied to me.

The Indians however have... And multiple times in the space of a month. As seen from the other thread I did.

1. Supposed to get a VMNG300 replacement modem, which I had some inkling I wouldn't get, but got a 20mb one instead.

2. When offered a measly £5 compensation for 3 bad weeks of net service, I clearly said NO I will call customer services in the UK the next day and get a proper compensation, she added it anyway, which caused problems the next day and with my bill I got recently.

3. Even when you say you have done what they are going to ask, they ask you anyway, you feel like strangling them over the phone. A UK tech would realise ok you have done that lets try this and that, Indian staff don't do this and that cause it aint on the list, therefore just say "I am not sure Sir, have a good day" and the phone goes down.

I suppose if I can remember months and months before I could pull out more examples.

But it is plain fact the Indian staff is rubbish, and there is a possibility any one of them could be selling personal information to 3rd party buyers or bank/CC details. They should be scrapped and the tech support brought back to the UK where you get someone who knows what they are talking about and you feel like you are getting service and professionalism that you are paying towards.

Damn I even remember the couple of months they tried to make us pay £1 per minutes to phone India... didn't last long of course lol

Yes carl is good at nitpicking l can see him there like some great professor.