Quote:
Originally Posted by carlwaring
No. As usual I wasn't
I was actually referring to the use of scripts and stuff like that. Perhaps better snipping would have been in order.
The job is exactly the same, whichever country you are in.
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Of course the job is the same. But the staff aren't.
Tell me when have you phoned tech support in India and got things sorted? If it ain't on their checklist they won't deal with you or try the "We can call back within the hour" excuse just to get the phone down.
Oh but Lo, I forgot your service is excellent so you probably haven't had the need to phone India. Good luck when you do.
Think about the poor people on Mac's or a PC with a Linux OS on it, Indians are like "OMGZORZ GET OFF THE PHONE"... while a UK tech if your lucky to get one will help you no matter the OS.
You may think that to remove the entire offshore support and get the same cost in UK staff may be tough for them to keep up, I say the opposite, it is more likely they will fix issues and keep people happy.
And also would be good for the sake of my wall, it has been unsure if it is safe these last couple of months, I have come close to putting a hole in it and im not a violent person, but that is how you feel after getting off the phone from the Indians.
As for Nitpicking, of course you were, you knew exactly what I was saying but you manipulated the quote yet again to suit yourself. Same old Same old.