Cable Forum - View Single Post - Virgin Media Trowbridge call centre to close?

smcaul · 06-05-2011, 19:57

Its the offshore call ctrs they should be scrapping!!!! i have nothing but praise for the Trowbridge operation, on numerous occasions they have sorted out quite complicated problems, and have always done as they said they would i.e. returned calls within the time period agreed - not once has the offshore call ctr managed to resolve an issue for me!!! In fact they cause more problems then they resolve!!!!!

The reason VM have such high call rates is the number of return calls that people have to make, in my case it is normally about 4 calls to the offshroe call ctr then a 5th to the UK and it is resolved by the UK call ctr, so 4 wasted calls, and that is cost effective is it????

I wish VM would actually look at how many calls it takes to resolve an issue, and then look at where that issue was resolved!!! But there is no way they are going to keep these types of figures!!!!! Accountants running businesses never works!!!

06-05-2011, 19:57	#37
smcaul Inactive Join Date: Dec 2008 Location: Hampshire Services: XL BB, Xl TV +Tivo, V+, VHD ,XL Phone, 1Gb Mobile BB, 3 x Virgin Mobiles Posts: 120	Re: Virgin Media Trowbridge call centre to close? Its the offshore call ctrs they should be scrapping!!!! i have nothing but praise for the Trowbridge operation, on numerous occasions they have sorted out quite complicated problems, and have always done as they said they would i.e. returned calls within the time period agreed - not once has the offshore call ctr managed to resolve an issue for me!!! In fact they cause more problems then they resolve!!!!! The reason VM have such high call rates is the number of return calls that people have to make, in my case it is normally about 4 calls to the offshroe call ctr then a 5th to the UK and it is resolved by the UK call ctr, so 4 wasted calls, and that is cost effective is it???? I wish VM would actually look at how many calls it takes to resolve an issue, and then look at where that issue was resolved!!! But there is no way they are going to keep these types of figures!!!!! Accountants running businesses never works!!!