Quote:
Originally Posted by DABhand
I have said in the past 1 UK agent is worth 25 of the Indian's. Now lets say 2000 indians are employed, thats 80 UK agents. I would prefer the 80 who understand good English skills and do not follow a check list, do not lie and just don't order you things even when you say no to them.
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Yes l totally agree with you on that british people understand the problem much quicker than the staff in these foreign call centres.
---------- Post added at 15:07 ---------- Previous post was at 15:05 ----------
Quote:
Originally Posted by carlwaring
You think, just because they're in the UK they wouldn't just do the same job, checklists and all?  The job's the job. The location is irrelevant. |
Thr fact is that the foreign call staff do not understand what you are telling them and l certainly do not understand what they are saying.