Cable Forum - View Single Post - TiVo Keeping V+Box with Tivo

videodj · 05-05-2011, 13:13

I had the same issue yesterday, Tivo installed in lounge and V+ moved to bedroom, lost all channels on the V+. I'm on VIP50; I spoke to Customer service who said I shouldn't have a V+, got passed to some one else wo said they were fixing it and it would be back on shortly. I then rang back an hour later and got through to the Tivo customer care team who advised nothing had been done. So the guy got it sorted for me and was back on in a few hours. I did see an additional install change and v+ activation charge on my account, but he assured me that I would get a credit for these. I'll wait and see!

It appears it was keyed in wrong when I ordered, even though I was told yes that's fine, you'll keep the V+. I find it worrying sometimes when not all departments are aware of offers and it takes 4 or 5 calls to get an issue fixed.

05-05-2011, 13:13	#33
videodj Inactive Join Date: Jan 2007 Location: Northampton Age: 48 Services: Vivid 300Mb, Tivo V6, Tivo (Full House TV) Posts: 342	Re: Keeping V+Box with Tivo - Please Help I had the same issue yesterday, Tivo installed in lounge and V+ moved to bedroom, lost all channels on the V+. I'm on VIP50; I spoke to Customer service who said I shouldn't have a V+, got passed to some one else wo said they were fixing it and it would be back on shortly. I then rang back an hour later and got through to the Tivo customer care team who advised nothing had been done. So the guy got it sorted for me and was back on in a few hours. I did see an additional install change and v+ activation charge on my account, but he assured me that I would get a credit for these. I'll wait and see! It appears it was keyed in wrong when I ordered, even though I was told yes that's fine, you'll keep the V+. I find it worrying sometimes when not all departments are aware of offers and it takes 4 or 5 calls to get an issue fixed.