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MartJ · 05-05-2011, 08:35

Best to give them a call, they take days to answer e-mails and they won't be able to solve your issue by e-mail. Need to find a landline in US to give them a call on if 789 does not work on you nobile.

Ideally you need to set overseas roaming before you leave especially if it is the first time you are taking you phone overseas as per advice on Virgin Mobile website and instructions given with phone.

My stepson had a similar problem in Bermuda last year and only got the issue resolved by calling virgin from another phone.

05-05-2011, 08:35	#9
MartJ Inactive Join Date: Jul 2008 Location: Telford, Shropshire Services: Virgin Media VIP30 package Virgin Mobile x 2 Posts: 79	Re: No Signal In The USA Best to give them a call, they take days to answer e-mails and they won't be able to solve your issue by e-mail. Need to find a landline in US to give them a call on if 789 does not work on you nobile. Ideally you need to set overseas roaming before you leave especially if it is the first time you are taking you phone overseas as per advice on Virgin Mobile website and instructions given with phone. My stepson had a similar problem in Bermuda last year and only got the issue resolved by calling virgin from another phone.