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minicoopers86 · 04-05-2011, 21:49

just gone off now and this is what it is showing notice the time is an hour behind could this be part of the problem????

Connection

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Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State In progress Upstream Parameters Acquired
Boot State In progress Unknown
Configuration File In progress
Security Disabled Disabled

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Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 141 55616000 Kbits/sec 299000000 Hz 51.3 dBmV 35.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

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Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

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Current System Time:Wed May 04 21:45:25 2011

this is since friday in the event log and they told me to ignore what was going off in here bit hard when every time connection is dropped something new appears in the event log

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Time Priority Description
Wed May 04 21:43:54 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0;
Wed May 04 21:43:39 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0;
Wed May 04 21:37:51 2011 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0;
Wed May 04 19:54:52 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:54:41 2011 Notice (6) CMTS DCC 307000000 MHz
Wed May 04 19:50:54 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0;
Wed May 04 19:50:21 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0;
Wed May 04 19:38:03 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:37:49 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:22:46 2011 Warning (5) ToD request sent - No Response received;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:22:45 2011 Warning (5) ToD request sent - No Response received;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:22:44 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:22:17 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:21:56 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:21:15 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:19:31 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:19:22 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:19:17 2011 Warning (5) Lost MDD Timeout;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:19:17 2011 Warning (5) MDD message timeout;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 19:19:08 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 18:19:40 2011 Notice (6) CMTS DCC 299000000 MHz
Wed May 04 17:31:33 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 17:29:19 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 17:28:55 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 17:28:10 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Wed May 04 15:12:34 2011 Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Sat Apr 30 16:53:44 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) UCD invalid or channel unusable;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0;

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04-05-2011, 21:49	#3
minicoopers86 Inactive Join Date: May 2011 Location: nottingham Services: 50mb internet large tv medium phone Posts: 4	Re: help with connection just gone off now and this is what it is showing notice the time is an hour behind could this be part of the problem???? Connection -------------------------------------------------------------------------------- Startup Procedure Procedure Status Comment Acquire Downstream Channel 299000000 Hz Locked Connectivity State In progress Upstream Parameters Acquired Boot State In progress Unknown Configuration File In progress Security Disabled Disabled -------------------------------------------------------------------------------- Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 141 55616000 Kbits/sec 299000000 Hz 51.3 dBmV 35.6 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown -------------------------------------------------------------------------------- Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV -------------------------------------------------------------------------------- Current System Time:Wed May 04 21:45:25 2011 this is since friday in the event log and they told me to ignore what was going off in here bit hard when every time connection is dropped something new appears in the event log -------------------------------------------------------------------------------- Time Priority Description Wed May 04 21:43:54 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0; Wed May 04 21:43:39 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0; Wed May 04 21:37:51 2011 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0; Wed May 04 19:54:52 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:54:41 2011 Notice (6) CMTS DCC 307000000 MHz Wed May 04 19:50:54 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0; Wed May 04 19:50:21 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0; Wed May 04 19:38:03 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:37:49 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:22:46 2011 Warning (5) ToD request sent - No Response received;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:22:45 2011 Warning (5) ToD request sent - No Response received;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:22:44 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:22:17 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:21:56 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:21:15 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:19:31 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:19:22 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:19:17 2011 Warning (5) Lost MDD Timeout;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:19:17 2011 Warning (5) MDD message timeout;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 19:19:08 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 18:19:40 2011 Notice (6) CMTS DCC 299000000 MHz Wed May 04 17:31:33 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Wed May 04 17:29:19 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 17:28:55 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 17:28:10 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Wed May 04 15:12:34 2011 Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Sat Apr 30 16:53:44 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:06:2a:cb:18:01;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) UCD invalid or channel unusable;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; Time Not Established Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=a0:21:b7:0e:55:e8;CMTS-MAC=00:30:b8:d0:ba:c0;CM-QOS=1.0;CM-VER=3.0; --------------------------------------------------------------------------------