Quote:
Originally Posted by Stephen
There have not been any firmware updates 'rushed' out. The Superhub has been around since the end of last year and only had a couple of updates. I have plenty of other tech that has had more updates than that.
Its the nature of tech these days that patches and fixes/updates will become available over time.
The reason for bridge mode is that some customers have asked for it, not that there is anything wrong with the router functions on the Superhub. Some people have issues with their Superhubs, that does not been there is a general issue with the Superhub itself.
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sorry need to correct this.
R25 was rushed out. It was beta tested for under a week. It was rushed so much that it was released quicker than VM were not able to read the bug reports for the testing which lead them to making statements saying they were unable to discover the bugs in time during beta testing. R26 also somewhat rushed although that is understandable considering the mess of R25.
On your last comment if its not a general issue with the superhub then what is it?
Because its either.
1 - end user error
2 - 3rd party equipment problem
3 - superhub problem.
You saying its not #3 so is it 1 or 2? The router working for basic internet usage does not pass it as a properly working router.
If the superhub was a commercial product on the shelves it would only sell as a budget model it is the worst router I have possibly ever used.
Whats also interesting is this superhub is supposedbly the end of problems for newbie non technical users and be heaven for tech support yet on every phone call to VM that I have discussed the superhub the staff I speak to say its been poor going for issues, lots of calls regarding problems and lots of replacements been sent out. People I speak to offline who are not particurly computer literate say comments such as "but my wireless just worked fine before" when I mention things like changing superhub settings to get it to work. In other words the superhub having to change settings to make it stable confuses them more than having to plug in an extra cable on the old modem+router setup. After all plugging in a cable is a tad easier than messing with software settings.
The superhub is bad enough in that I have held of reccomending people to upgrade to a docsis3 tier. When a working bridge mode comes if it comes then I may reccomend but not until then.
A word of note on the beta testing. When a new firmware is released, the experience so far is VM will mention the changelog (incomplete changelog), they will ask for specific testing on whats on the changelog and have yet to comment on issues reported that are not related to any of the changelogs. It is a very restricted testing and its evident that the customer beta test is not been taken too seriously by VM, yet I expect there is customers on that testing more knowledgable than staff who run staff beta testing and of course wont be biased as they not an employee.
Brudge mode is what we all waiting for, if it works properly then hopefully the fact that the superhub is a poor router will no longer matter.