Quote:
Originally Posted by Masque
Actually I not paid to resolve any such issues that you refer to as it is not my job to do that which is something you fail to realise, we work within the boundaries of our role.
During a shift we take every type of broadband fault call and we do not spend hours on them as most can be resolved, those that cannot be resolved go to the relevant department unless it is out of our support scope.
If you cannot accept that then it is not my problem.
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Im not talking about my problem in particular, im talking about problems in general with the hub, the reason why there is firmware updates being rushed out, the reason why there will be bridge mode support because of poor router functions on the hub...
You have to know everytime you say your hub is fine and dont accept there are issues with the hub and you should know more than most with current issues working on the helpdesk, then you will get your fair amount of critics.
Dont loose sight that virgn have admitted the problems so there is nothing to debate, the only thing up for debate is the resolution either through firmware updates, new hardware or repairs at the ubr level.
I know you have targets, calls to answer, not letting any drop calls, I accept things that you are saying but use common sense pls, there are users here and on the community forums who can verfiy the issues both my issue and the other issues..
Again, the only reasoning for posting is to encourage a healthy debate, flow of information, and to make the virgin service better. Isn't that what we are all after?