Cable Forum - View Single Post - TiVo Keeping V+Box with Tivo

Richard P · 04-05-2011, 21:16

I had my Tivo installed this afternoon, and like many others I was offered a free multi-room deal with my existing V+. I was sent a new contract which confirmed this, but when the engineer arrived he only had instructions to swap the Tivo for the V+ and take the old box away - and explained that although his job sheet showed that the V+ was to be moved to another room, his PDA only had an entry for the Tivo as a replacement which meant that my V+ would not be usable once he set up the Tivo. To cut a long story short, he agreed to phone his dispatcher to see if anything could be done to allow me to keep my existing V+, and after two or three further calls he was able to sort it all out.

Result! The engineer was a complete star, he couldn't have been more helpful. He said this was happening all the time and caused the engineers no end of problems.

I do have a slight issue with the Tivo, but I'll start a new thread about that...

04-05-2011, 21:16	#30
Richard P Inactive Join Date: Sep 2006 Location: Hertfordshire Services: NTL TV, Broadband & Phone Posts: 41	Re: Keeping V+Box with Tivo - Please Help I had my Tivo installed this afternoon, and like many others I was offered a free multi-room deal with my existing V+. I was sent a new contract which confirmed this, but when the engineer arrived he only had instructions to swap the Tivo for the V+ and take the old box away - and explained that although his job sheet showed that the V+ was to be moved to another room, his PDA only had an entry for the Tivo as a replacement which meant that my V+ would not be usable once he set up the Tivo. To cut a long story short, he agreed to phone his dispatcher to see if anything could be done to allow me to keep my existing V+, and after two or three further calls he was able to sort it all out. Result! The engineer was a complete star, he couldn't have been more helpful. He said this was happening all the time and caused the engineers no end of problems. I do have a slight issue with the Tivo, but I'll start a new thread about that...