Quote:
Originally Posted by darkm
Your paid to resolve issues, know your role and do it.
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Actually I not paid to resolve any such issues that you refer to as it is not my job to do that which is something you fail to realise, we work within the boundaries of our role.
During a shift we take every type of broadband fault call and we do not spend hours on them as most can be resolved, those that cannot be resolved go to the relevant department unless it is out of our support scope.
If you cannot accept that then it is not my problem.