Quote:
Originally Posted by Masque
The only person with an attitude is yourself expecting any call centre agent to take ownership of a fault when it is not actually our job to do so as the are other departments whose job it is to do so.
You seem to forget or more likely ignore the fact that we have targets which include time taken on calls that we are expected to meet and because of the type of environment we work in we cannot sit on the phone with you for hours on end as we are not paid to do that.
If you want such a service then you will need to look elsewhere as none of the residential ISP's offer such a service because it takes up time and resources and costs a lot of money to implement hence the costs prevent anyone from taking up such a service.
Get real we deal with each and every fault as it comes in but we do not take a personal interest in your issue and once we sign off we forget about you and go home.
You do not know me or have any idea of the type of person I am as all you see is words and an avatar so because I will not roll over and agree with what you post on here you continue to ask the same question but in a different way as if the answer is magically going to change.
Also remember that anything I post on here is covered by the pretty red writing in my signature at the bottom of this post.
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Dude really get real yourself,
I just took a read over some of your posts in this thread, aqnd it all had a familiar pattern...
"my hub works"
Do you say that on the phone or is it on the script?
Fact, virgin admit there are issues with the hub, God only knows to what extent. With that little knowledge you cant simple excuse that and ignore it like you have done.
And im bored with your lame excuses, I dont want to sit on the phone on hours, I dont want you to take ownership, Idont want you do anything but do your job right which clearly your not given the number of issues etc posted on this forum and others about the hub. Reguardless if its a minority or majority it doesnt matter. Your paid to resolve issues, know your role and do it.