Quote:
Originally Posted by Masque
Are you forgetting something such as the millions of other modems out there plus the numerous other issue we have to deal with.
If you want personal service then expect to pay for it as others in this thread have stated but most people vote with their wallet.
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Dude if you have the same attitude with one fault what are you like with the rest?
I dont expect anything personal..Dont forget Virgin Media taylor everything for a personal customer experience, from the moment you ring on the phone it will tell you if there is a fault on your line, your bill and what your having for dinner.
Im starting to think that Virgin media have a very much different view on what should be a customer's experience with virgin media to the one you are delievering.
I think it's clear that you fail to understand the basic's of a customer's journey within virgin Media and the service delieverd to them.
Everything is tailoured to the indivual customer, which makes the whole experience personal to that customer.
Really go back to the training department and ask for some training.
I'm bored of this.
---------- Post added at 13:30 ---------- Previous post was at 13:26 ----------
Quote:
Originally Posted by arcimedes
This argument (discussion) does not appear to be going anywhere except round in circles
I agree with what you are saying though. Yes there are problems some with the hub. I have seen comments that you shouldnt use high channel numbers with wifi but mine is set to use channels 7 and 11 and I dont see a problem when wifi is being used in the house ( but its not heavily used). According to INSSIDER
all the lower channels are heavily used but no one else is used the high channel numbers 
It can be very difficult to tie down a fault to a specific item of equipment especially when there are several interacting with each other.
The more information that VM can be provided with should result eventually in a solution, if it is there equipment causing the problem. If not then they may ned to provide more guidance to users. |
healthy debate no more, for me I would just like to get to the bottom of an issue that is known to others as well.
And yes its all about the flow of information, Its fine saying the hub works, im glad it does, I like the thought of the hub but only if it works.