Quote:
Originally Posted by Masque
We do not get the time to investigate issues and nor do we have the relevant tools to go much further, if we find an issue we call 2nd line and it is up to them what happens next as that is as far as we can take your issue.
|
I know and I am not putting any blame on to you or your direct colleagues, you can only do what you have been trained to do and with the tools you have, my issue is with the management of VM who decide these policies.