Quote:
Originally Posted by Chrysalis
Not a big issue when could use your own router tho, now cannot its become a relevant issue. If VM are not willing/able to train staff and adjust process to allow longer calls to cater for bug reports they should at the very least add a online form of some sort for fault reporting that goes direct to a team dedicated to the superhub itself. I said this same thing weeks back and was told by someone (cant remember who) that its not needed because basic tech support can handle it, but now we have masque and nopanic saying tech support cannot handle it.
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We do not get the time to investigate issues and nor do we have the relevant tools to go much further, if we find an issue we call 2nd line and it is up to them what happens next as that is as far as we can take your issue.