Cable Forum - View Single Post - 50M Superhub is nowhere near as bad as people say!

Chrysalis · 03-05-2011, 19:51

masque reply is interesting.

VM tech support is time constrained, this isnt unusual as most broadband companies operate like this now days. However VM are now supplying their own kit to customers. Companies like netgear, thompson, dlink, cisco etc as a result have to dedicate lots of time to support issues as the nature of hardware bugs is that it takes a little bit more than just to reboot the device. I have said a few times that VM are in over their head with the superhub and the replies concerning tech support somewhat prove that. I can understand the merit of dishing out a router/modem all in one device but they should have just signed a contract for a 3rd party device and sent that out instead of having one custom designed with crippled unique firmware. Because the tech support policy conflicts with what they providing.

03-05-2011, 19:51	#229
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: Superhub is nowhere near as bad as people say! masque reply is interesting. VM tech support is time constrained, this isnt unusual as most broadband companies operate like this now days. However VM are now supplying their own kit to customers. Companies like netgear, thompson, dlink, cisco etc as a result have to dedicate lots of time to support issues as the nature of hardware bugs is that it takes a little bit more than just to reboot the device. I have said a few times that VM are in over their head with the superhub and the replies concerning tech support somewhat prove that. I can understand the merit of dishing out a router/modem all in one device but they should have just signed a contract for a 3rd party device and sent that out instead of having one custom designed with crippled unique firmware. Because the tech support policy conflicts with what they providing.