Quote:
Originally Posted by darkm
There is also a key word your missing, and really it is a sad state of affairs that a vast amount of people that I have spoken to like yourself lack any initiative
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Not really we just are not allowed the time as we have targets to meet and if I took a couple of calls a day I would be out on my ear, we are first line agents who have to meet targets and not a personal technical assistance agent which is a service that Digital Home Support supply for a fee.
If the are issues beyond our remit we call 2nd line who may raise the issue for us if they decide the is one to raise, after that it is out of our hands.
Do you really want to pay hundreds of pounds a month for the company to pay for personal support agents, I know the answer to that and so do you, most people will go for the cheaper option.