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DJ Dave · 03-05-2011, 14:41

Hi Everyone had Virgin Broadband for years and nver had a problem until these last few months and the connection keeps dropping out then re-connecting.

I have phoned VM a few times and they have done many tests and they said the modem seems fine and has not cut off. I have just come home this afternoon and it has done the same again, So I called up VM and the guy also said the Modem seems fine so he is going to send out a new router as he thinks that might be the problem.

I'm on the 10meg package and have the white net gear router so hope this works, I'm still using the old Blue NTL cable Modem with out the logo, what router is VM supplying now and do you think they might be right?

thanks

03-05-2011, 14:41	#1
DJ Dave Inactive Join Date: Dec 2003 Services: XL Phone, L BB, M TV, 1GB MBB Posts: 224	connection dropping Hi Everyone had Virgin Broadband for years and nver had a problem until these last few months and the connection keeps dropping out then re-connecting. I have phoned VM a few times and they have done many tests and they said the modem seems fine and has not cut off. I have just come home this afternoon and it has done the same again, So I called up VM and the guy also said the Modem seems fine so he is going to send out a new router as he thinks that might be the problem. I'm on the 10meg package and have the white net gear router so hope this works, I'm still using the old Blue NTL cable Modem with out the logo, what router is VM supplying now and do you think they might be right? thanks