Thread: Quick broadband question
View Single Post
Old 01-05-2011, 16:21   #13
Nopanic
Inactive
 
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
Nopanic has reached the bronze age
Nopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze ageNopanic has reached the bronze age
Re: Quick broadband question
Quote:
Originally Posted by jb66 View Post
Nah the installer can activate your broadband over the phone
Quote:
Originally Posted by Masque View Post
Do you not mean that we can activate it for you when you call technical support.
Quote:
Originally Posted by Masque View Post
Easier and quicker to call us as we can remove them from the walled garden in seconds and reboot the modem unlike quickstart.
Quote:
Originally Posted by Masque View Post
It does not always work so calling us is usually quicker especially if swapping to a hub on a self install as it sometimes takes you into activation which is not required on an existing installation.
Masque, I've very disappointed with you .. you're normally all about process.. removing a new install from the WG is a bad idea, it will 9/10 generate a call later on.

All customers need to be encouraged to complete activation ..

jb66, I think you said you're a tech .. you want to be careful calling in for new customers.. one of the things I'm looking at is checking for customers not using the flow and reporting back on it..

The Flow is there to give the customer the full use of VMs services,
Nopanic is offline   Reply With Quote